Ensuring rich relevance and smoother customer journeys
Started in 1980, Express is one of the leading fashion retailers in the US. When Express started working with Unbxd, they had a variety of pain points regarding their site search, customer experience and merchandising – but they knew exactly what they needed.Express had clear 2 shopper categories –
After a thorough analysis of various solution providers, over 200 questions, Express implemented Unbxd to improve their site search and provide merchandising solutions and the results they got speak for themselves!
Join Monal Patel, SVP & CBO at Unbxd and Dyland Telford, Product Management at Express as they discuss Express journey from revamping their customer experience and boosting their conversion rates using a robust site search solution.